Service Description and Client Selection

Service Description

The BM VIP Plus service is provided to our most valued clients with savings assets (savings accounts and deposits, certificates, current accounts, and day-to-day accounts, etc.) that have recorded an average of over EGP 5 million (or the equivalent in other currencies) over the past six months.

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Privileges granted to clients through the bank’s existing services and products

  • Specialized customer service areas at the bank’s branches nationwide
  • The service is complimentary and does not incur any fees
  • The following communication channels are available at our customer service hotline (19888) to serve this segment of clients:
    • A specialized channel at the customer service hotline for this segment of clients
    • The number 01011119888 is designated for receiving text messages from this segment of clients
    • VIP customers can email enquiries and complaints to bmvip@banquemisr.com

       
  • A check book, free of any charges
  • A VIP day-to-day account, with daily incremental interest on deposits, in accordance with the account’s credit, with a distinctly high interest rate
  • Competitive interest rates on savings deposits
  • The value of the first purchase is refunded for purchases made by World Elite cardholders, at a maximum value of EGP 500 per customer
  • Exemption/discounts on certain fees and tariffs levied on customers

     

    This is in addition to the International Concierge services provided to MasterCard World Elite cardholders. Customers can make use of the World Elite card, both locally and internationally, by calling 0013123402532.

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    About the MasterCard World Elite card issued to BM VIP Plus customers

    The MasterCard World Elite debit card, issued by Banque Misr for the first time in Egypt and the Middle East, is the top debit card in the world in terms benefits and services provided to customers. You can read about all of these benefits and services by clicking on the following link:
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    arrow_tt2.gifGuide to MasterCard World Elite benefits

    MasterCard World Elite terms of use

Statement

MasterCard World card

Cash withdrawals outside Egypt

$2,000 monthly limit

Cash withdrawals in Egypt through Banque Misr and other bank ATMs

10 withdrawals per day, at a maximum value of EGP 40,000 per day

Cash withdrawals in Egypt through Banque Misr and other bank POS

No limit, in accordance with the account credit

Purchases abroad

$8,000 monthly limit

Purchases in Egypt

No limit, in accordance with the account credit