Registration process


 
For retail users, there are two options available for the customers to register in the service (self-registration and registration through a bank admin). The Bank prefers the self-registration option as part of the Bank’s commercial strategy, unless the customer requests the Bank’s assistance in the registration process.

  
Self-Registration Process:
  • Sign the service application form at any Bank branch.
  • Go to the Bank’s internet banking page or download the mobile banking app and enter the following data:
    • National ID number
    • Debit, credit or prepaid card number
    • Card expiry date
    • Card PIN
  • The system will send a One-Time Password (OTP) to the customer’s mobile number registered at the Bank to complete the registration.
  • The Customer will then choose a username and password according to the username and password policy that is defined by the Bank to comply with the CBE regulations in that regard.

Registration through a bank admin:
  • Sign the service application form at any Bank branch.
  • After completing the registration process, the system will send an SMS to the Customer’s mobile number that is registered at the Bank, which includes the Customer’s national ID as their username and a password that will expire within 6 hours.
  • The Customer will go to the Bank’s internet banking page or download the mobile banking app and enter their credentials to log-in for the first time.
  • The customer must change the password according to the username and password policy that is defined by the bank to comply with the CBE regulations in that regard.

Two-factor authentication:
  • Download the Soft Token app on your mobile.
  • Activate the Soft Token from your Internet Banking account.
  • You will receive a One-Time password to complete registration.
  • Scan the QR Code that will appear with your mobile phone from inside the Soft Token app to complete the activation process.