For retail users, there are two options available for the customers to register in the service (self-registration and registration through a bank admin). The Bank prefers the self-registration option as part of the Bank’s commercial strategy, unless the customer requests the Bank’s assistance in the registration process.
Self-Registration Process:
The system will send a One-Time Password (OTP) to the customer’s mobile number registered at the Bank to complete the registration.
The Customer will then choose a username and password according to the username and password policy that is defined by the Bank to comply with the CBE regulations in that regard.
Registration through a bank admin:
Two-factor authentication: