Registration process

For retail users, there are two options available for the customers to register in the service (self-registration and registration through a bank admin). The Bank prefers the self-registration option as part of the Bank’s commercial strategy, unless the customer requests the Bank’s assistance in the registration process.
Self-Registration Process:

Visit the branch and request the online banking subscription form, by browsing our website and go to BM Online or download the BM Online app through Google Play or App Store, and enter the following information:

    • By Card Number

        • Enter your NID
        • Enter your card number
        • Enter your ATM pin
        • Enter your card’s expiry date
        • Accept the terms & Conditions
        • Create a username and password

For Registration video Click here


 Registration through a bank admin:

  • Sign the service application form at any Bank branch.
  • After completing the registration process, the system will send an SMS to the Customer’s mobile number that is registered at the Bank, which includes the Customer’s national ID as their username and a password that will expire within 6 hours.
  • The Customer will go to the Bank’s internet banking page or download the mobile banking app and enter their credentials to log-in for the first time.
  • The customer must change the password according to the username and password policy that is defined by the bank to comply with the CBE regulations in that regard.

Two-factor authentication:
  • Download the Soft Token app on your mobile.
  • Activate the Soft Token from your Internet Banking account.
  • You will receive a One-Time password to complete registration.
  • Scan the QR Code that will appear with your mobile phone from inside the Soft Token app to complete the activation process.