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Call Center

 

arrow_ttleft.jpg The Call Canter

Is considered one of the bank's key communication channels with customers, and can be reached 24/7 via the hotline 19888, at the same rate as an ordinary phone call.


 

Services Provided by the Call Canter:

 

First: Services through which call center agents respond to your queries:


 

  • VIP customer services
  • Dawli customer service
  • Inquiries regarding all Bank products and services (cards, certificates, loans, transfers, etc.)
  • Inquiries regarding balances and account transactions (current, savings, Youm Bi Youm account)
  • Inquiries regarding remittances and transfers sent to the account
  • Inquiries regarding branch locations, working hours and Bank ATMs
  • Receiving customer suggestions and considering their implementation
  • Receiving customer complaints / requests – whether regarding products or services – and responding to these as per pre-set deadlines.
  • Canceling wrong PIN entry attempts for all types of cards
  • Canceling wrong PIN entry attempts for the internet banking service
  • Card activation (credit cards, salary cards)
  • Creating or changing credit card PIN
  • Card stoppage in case of theft or loss
  • Sending the card transaction statement (credit card, Visa net)
  • Registering requests for setting up the IVR service
  • Amending customer data and accounts on the IVR service – adding, deleting, modifying
  • Allowing the use of direct pre-paid debit cards – credit – for use abroad

 

Second: IVR Banking Service


 

This is a free service, considered one of the most important services rendered by the call center to BM customers, for providing the following:


 

Services not requiring an IVR number (without service subscription)


 

  • Knowing the IBAN no.
  • Activating direct debit cards

 

Services provided through the customer’s IVR no. (with service subscription)


 

  • You can now activate the IVR banking service yourself and enjoy the following services:
  • Inquire about account balances and the last 5 transactions on the account (current, savings, Youm Bi Youm).
  • Transfer between customer’s accounts
  • Inquire about credit card payments and the last 5 credit card transactions
  • Pay credit card debts from the customer’s account
  • Request a statement (for current and savings account) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
  • Request a statement (for credit card) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
  • Request a cheque book, to be received from the account branch
  • Change the PIN of the IVR service


 


 

arrow_ttleft.jpg Interactive Voice Response Service ( IVR ) Map