Call Center

• The call center is considered one of the bank's key communication channels with customers, and can be reached 24/7 via the hotline 19888, at the same rate as an ordinary phone call.

Services provided by Call Center:

1. BMVIP customer services
2. Responding to all inquiries related to all products and services offered by the bank (cards, certificates, loans, transfers, etc.).
3. Responding to inquiries about account balances and movements (current account, savings account).
4. Responding to all inquiries related to money transfers (by name or deposited into a bank account).
5. Responding to all inquiries about working hours, Banque Misr branches and ATM locations.
6. Receiving customers' suggestions, and studying the possibility of applying the suggestions.
7. Receiving customers' complaints/requests regarding bank products, services, and responding to them within a predetermined timeframe.
8. Cancelling incorrect pin code attempts for all types of cards.
9. Cancelling incorrect password attempts for online banking services.
10. Activating cards (credit cards and salary cards).
11. Setting and resetting pin codes for credit cards.
12. Deactivating cards in case of loss or theft.
13. Sending banking statements for credit cards and internet cards.
14. Adding, deleting and modifying customers data and accounts on the online banking service.
15. Creating and activating an interactive voice response (IVR) service.
16. Adding, deleting and modifying customers data and accounts on the IVR service.
17. It is now possible to use ( debit, credit, and prepaid cards ) abroad.

  Interactive Voice Response Service "IVR"  19888:

With our IVR service, you can access the following banking services. The system is available 24/7 via calling the hotline number 19888 inside Egypt, and 0020219888 from the rest of the world

This service allows customers to:

1. Inquire about the last five transactions on accounts (current account, savings account).
2. Request an account statement (current and savings accounts) to be sent to customer via mail, fax or e-mail, according to the customer's preferences.
3. Inquire about the last five transactions undertaken using the customer's credit card.
4. Request an account statement for the credit card to be sent to customer via mail, fax or e-mail, according to the customer's preferences.
5. Request a checkbook to be received from Banque Misr branch in which the customer originally opened the account.
6. Change the passcode for the IVR service.

 Interactive Voice Response Service ( IVR ) Map