Call Center

 The Call Canter

Is considered one of the bank's key communication channels with customers, and can be reached 24/7 via the hotline 19888, at the same rate as an ordinary phone call.

Services Provided by the Call Canter:

First: Services through which call center agents respond to your queries:

• VIP customer services
• Dawli customer service
• Inquiries regarding all Bank products and services (cards, certificates, loans, transfers, etc.)
• Inquiries regarding balances and account transactions (current, savings, Youm Bi Youm account)
• Inquiries regarding remittances and transfers sent to the account
• Inquiries regarding branch locations, working hours and Bank ATMs
• Receiving customer suggestions and considering their implementation
• Receiving customer complaints / requests – whether regarding products or services – and responding to these as per pre-set deadlines.
• Canceling wrong PIN entry attempts for all types of cards
• Canceling wrong PIN entry attempts for the internet banking service
• Card activation (credit cards, salary cards)
• Creating or changing credit card PIN
• Card stoppage in case of theft or loss
• Sending the card transaction statement (credit card, Visa net)
• Registering requests for setting up the IVR service
• Amending customer data and accounts on the IVR service – adding, deleting, modifying
• Allowing the use of direct pre-paid debit cards – credit – for use abroad

       IVR Banking Service