Skip Ribbon Commands
Skip to main content

IVR services

 

Banque Misr has developed a system of free voice service for services, which enables you to enjoy conducting many banking transactions easily and safely, as well as following up on accounts and cards of all kinds and many services


 


 

Services provided through the customer’s IVR no. (with service subscription)

 

  • You can now activate the IVR banking service yourself and enjoy the following services:
  • Inquire about account balances and the last 5 transactions on the account (current, savings, Youm Bi Youm).
  • Transfer between customer’s accounts
  • Inquire about credit card payments and the last 5 credit card transactions
  • Pay credit card debts from the customer’s account
  • Request a statement (for current and savings account) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
  • Request a statement (for credit card) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
  • Request a cheque book, to be received from the account branch
  • Change the PIN of the IVR service​


 

Services not requiring an IVR number (without service subscription)

 

  • Knowing the IBAN no.
  • Activating direct debit cards
  • Activating Prepaid Cards
  • Activating Payroll Cards

 

​How to subscribe to the IVR voice service

Contact the call center on 19888 or send Email to BM19888@banquemisr.com to get the voice service identification number and self-activate the service 


 

Steps to activate the subscription to the IVR voice service

  • Call the call center on 19888
  • Choose the language "For Arabic press number (1) for English press number (2)
  • Press number (1) for individual services
  • Press number (1) for voice service services
  • Enter the Voice Service Identification Number followed by the (#) sign.
  • Enter the 14 digits of your national ID
  • Enter the activation code sent to you in a text message on the phone number registered in the bank and used for one time only OTP
  • Enter a 4 digit password from your choice
  • Re-enter the 4-digit password

IVR Service Activation

arrow_ttleft.jpg Interactive Voice Response Service ( IVR ) Map