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Banque Misr call center is open for customers 24/7

As part of its strategy to further progress the implementation of its reform process, and as a continuity of its proactive spirit to keep pace with the latest developments within the banking sector, Banque Misr launched its call center and voicemail service five years ago utilizing the latest technological systems to provide the highest level of quality service. The call center receives customers’ suggestions and complaints, responds to suggestions and solves problems and answers products and services-related queries. In addition, the call center sends SMS to customers upon receiving money transfers from abroad.

It is worth noting that the call center receives calls reporting lost or stolen payment cards 24/7 in order to immediately block the accounts of these cards and protect customers’ accounts. Moreover, the call center receives customers’ calls on a daily basis from 8:00am to midnight throughout the week including weekends and official holidays on 19888 from within and outside of Egypt.

Banque Misr also launched the IVR, which is an interactive service that enables customers to check their accounts, inquire about their credit card balance, check their card transactions, request a checkbook and request an account statement to be emailed, snail-mailed or faxed. The call center is yet another step towards taking the Bank’s outstanding services towards newer horizons.

Banque Misr always strives to meet and exceed its clients’ expectations and requirements. The Bank is also committed to continuously developing the portfolio of existing saving pools to offer innovative banking products and services that respond to these needs.