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Banque Misr Launches Latest Releases of Internet and Mobile Banking
09/10/2019
​Banque Misr has upgraded its internet banking service "BM Online". BM Online now offers a number of new banking services to the bank customers. Banque Misr has also launched electronic banking services to its customers on mobile phones through the mobile banking application, to avail to customers an innovative digital channel to enable customers to carry out their routine banking transactions and daily payments in an easy and secure way, anywhere and at any time whether through computers or smart phones.
 
BM Online offers many premium banking services to cater to customers' needs including viewing accounts; managing credit cards, deposits and loans; in addition to transfers between accounts within Banque Misr in a few steps. The service also allows customers to request to issue a cheque book, to stop a cheque, issue a debit card, and other services that make customers' lives easier.   
 
Banque Misr is keen on providing banking services to the different segments of society through multiple channels, including the wide network of its branches that amount to more than 650 branches covering Egypt, making Banque Misr the closest to customers wherever they are. This is beside the bank's international and regional presence in the UAE, Lebanon, France, Germany, China, Russia, and South Korea (Seoul). The bank aims in the coming period to expand to Italy (Milano), Kenya (Nairobi), as well as some other African countries. This is beside the wide network of correspondent partners that cover the rest of the world.
 
Banque Misr possesses an advanced ATM network reaching around 2700 machines offering withdrawal and deposit services, currency exchange, donations, and other services. Customers can reach the bank around the clock through its official pages on social media including Facebook, Twitter, Instagram, etc.
 
For the first time in Egypt, Banque Misr has adopted Artificial Intelligence technologies to offer a Chat Bot service through its website to serve customers 24/7. This interactive service is considered a step forward towards digital transformation where customers can have an interactive conversation with the robot agent at any time without waiting. This reflects on the speed and flexibility of customer service to improve the efficiency and to streamline the service. Customers can also reach the bank via email on BM19888@BanqueMisr.com as well as by SMS on 01019888000.  
 
Banque Misr, as part of its digital transformation efforts, offers a bundle of various electronic banking services, including but not limited to; BM Wallet that allows customers to transfer any amount through mobile phones, as well as it being a secure channel for payments of bills and mobile line balance recharges.  
 
Banque Misr is always working on developing and upgrading its services and products with what suits its customers' needs to improve efficiency.