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Banque Misr Offers Appointment Reservation Service at Branches through BM Online Application
In line with updating and developing BM Online offerings, Banque Misr provided a suite of services accessible to customers through the internet and mobile banking service; in addition to allowing customers to reserve an appointment at the Bank’s branch, thus saving valuable time and effort, as well as enabling all banking transactions to be performed online.
Worth noting is that BM Online offers numerous electronic banking services that fulfil the needs of customers; such as viewing bank accounts; managing credit cards, deposits and loans; transferring between the customer’s accounts within the Bank in a few easy steps; as well as transfers to other accounts inside and outside Banque Misr. Customers are also able to request the issuance or stoppage of cheque books / debit cards and other services. The Bank is keen on providing an innovative digital banking channel that enables customers to perform their daily banking and payment transactions safely and conveniently, anywhere and at any time through PCs and smart phones.
The Bank has worked to offer financial services to various social segments via multiple channels, such as via its network of 700 branches nationwide to be conveniently accessible by customers wherever they may be. This is in addition to its regional and global presence in the United Arab Emirates, Lebanon, France, Germany, China, Russia, South Korea (Seoul) and Italy (Milan). In the foreseeable future, the Bank targets establishing a presence in Italy (Milan), Kenya (Nairobi); in addition to several other African states, while maintaining a large network of correspondents covering all countries of the world.
Banque Misr also maintains an advanced network comprising some 4,000 ATMs that enables withdrawal and deposit services, currency exchange, bill payment, donations and other services. The Bank also enables its customers to constantly stay in touch through its social media pages on Facebook, Twitter, Instagram, etc. Moreover and for the first time in Egypt, Banque Misr utilized artificial intelligence technologies to offer the “Automated Assistant Chat Bot” through its web portal, to serve customers around the clock. This interactive service comes as a step towards achieving digital transformation, so that customers may conduct an interactive dialogue with the automated assistant at any time with zero waiting time; affording them a quick, flexible and efficient service. Customers may communicate with the Bank via email on or by SMS on 01019888000; as well as through WhatsApp for Business.
Banque Misr has consistently supported digital transformation efforts to fulfil the needs and requirements of its customers and to provide a more efficient and effective service. The Bank seeks to differentiate its services and to maintain its long-standing success, while proactively partaking in offerings that fulfil the requirements of customers. The values and strategies of Banque Misr reflect its commitment to achieving sustainable development and prosperity for Egypt.