Banque Misr has developed a system of free voice service for services, which enables you to enjoy conducting many banking transactions easily and safely, as well as following up on accounts and cards of all kinds and many services
Services provided through the customer’s IVR no. (with service subscription)
You can now activate the IVR banking service yourself and enjoy the following services:
Inquire about account balances and the last 5 transactions on the account (current, savings, Youm Bi Youm).
Transfer between customer’s accounts
Inquire about credit card payments and the last 5 credit card transactions
Pay credit card debts from the customer’s account
Request a statement (for current and savings account) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
Request a statement (for credit card) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
Request a cheque book, to be received from the account branch
Change the PIN of the IVR service
Services not requiring an IVR number (without service subscription)
How to subscribe to the IVR voice service
Contact the call center on 19888 or send Email to BM19888@banquemisr.com to get the voice service identification number and self-activate the service
Steps to activate the subscription to the IVR voice service
Call the call center on 19888
Choose the language "For Arabic press number (1) for English press number (2)
Press number (1) for individual services
Press number (1) for voice service services
Enter the Voice Service Identification Number followed by the (#) sign.
Enter the 14 digits of your national ID
Enter the activation code sent to you in a text message on the phone number registered in the bank and used for one time only OTP
Enter a 4 digit password from your choice
Re-enter the 4-digit password
IVR Service Activation
Interactive Voice Response Service ( IVR ) Map
